01Ask the servicer about account options
Request the current account status, written requirements, deadlines, and a complete explanation of any available loss-mitigation review.
- Verify with
- Loan servicer
- Prepare
- Statements, notices, income and expense documents requested by the servicer
02Speak with a housing counselor
A HUD-approved housing counselor may help explain general foreclosure-prevention concepts and organize questions for the servicer.
- Verify with
- HUD-approved housing counseling agency
- Prepare
- Mortgage information, household budget, correspondence and goals
03Get legal guidance
An attorney can address rights, defenses, court filings, bankruptcy questions, sale timing, probate, title disputes, and legal consequences.
- Verify with
- Qualified attorney in the relevant jurisdiction
- Prepare
- Every notice, filing, agreement and known deadline
04Evaluate a possible sale
A sale analysis needs verified ownership, condition, value, payoff, liens, costs, timeline, and the authority to sell.
- Verify with
- Qualified real estate, title and legal professionals
- Prepare
- Condition facts, title information, payoff requests and realistic timing
05Resolve estate, tax, lien, or code issues
Other distressed situations may require several offices or professionals before another option can move forward.
- Verify with
- Issuing office and appropriately qualified professionals
- Prepare
- Recorded documents, notices, balances and authority-to-act evidence
Open Other Distressed Situations guidance
06Pause before accepting an offer or promise
Compare written terms, fees, timing, conditions, alternatives, and who is making each claim. Urgency should not erase verification.
- Verify with
- Independent qualified advisers as appropriate
- Prepare
- Written offer, disclosures, estimated proceeds and unresolved conditions